Systems to
keep you safe.

We are committed to caring for our community, even and especially in times of crisis. Our Emergency waiting room is the biggest in Central New York — allowing for optimal social distancing while maintaining our impeccable standards of cleanliness.

If you or someone you love need emergency medical attention, here’s what we’ve put in place to keep you safe:


We’ve got temperature and symptom screening for everyone who enters our facilities.

Required Masking

We’ve got masks, and we require that staff and visitors wear them at all times.

Picture of a maskPicture of digital thermometer performing a temperature screeningPicture of a spray bottle of disinfectant

Enhanced Cleaning

We’ve got increased frequency and intensity of cleaning — using robust disinfecting processes.

Social Distancing

We’ve got new processes and changes to our facilities that create space for social distancing.

Picture of two patients in waiting room 6 feet apart for sical distancingPicture of a single visitor


We have implemented safety guidelines, and we provide masks for all of our visitors.

Concerned You May Have COVID-19?

We’ve created a screening questionnaire based on CDC guidelines to help you determine the most appropriate level of care for you. Also, we've launched Virtual Visits, which will connect you to our providers from the convenience of your home. To determine your risk level and next steps, begin a FREE COVID-19 self-assessment.

Start screening now
Picture of Dr. Kara Kort in a surgical gown and mask performing surgery

We’ve Got Expert Surgical Teams.

Learn More >

Picture of a little boy with a Primary Care physician’s hand holding a stethescope to his back

Keeping You Safe When You Visit Your Doctor.

Learn More >

Picture of a woman at home using her cell phone for a telemedicine appointment

Virtual Care From the Comfort of Your Home.

Learn More >

Safe Care Symbol. Our Commitment to You. Quality and Safety are cornerstone of our care.

Your safety continues to be our top priority. We are taking extra steps, exceeding standards and continuing to find new and innovative ways to keep you safe. Quality and safety are cornerstones of our care.